BSOP326 Midterm Exam 2

1. (TCO 6) In total-quality organizations, the scope of the leadership system includes which of the following? (Points : 5)

2. (TCO 6) An approach that integrates an organization’s major goals, policies, and action sequences into a cohesive whole is referred to as which of the following?
(Points : 5)

3. (TCO 3) The framework for companywide quality control (CWQC) in Japan is provided by _____. (Points : 5)

4. (TCO 3) ISO 9001 provides specific requirements for _____. (Points : 5)

5. (TCO 1) Which of the following is a criticism of the product-based definition of quality? (Points : 5)

6. (TCO 1) The creation of separate quality departments in the early 1900s caused _____.
(Points : 5)

7. (TCO 1) _____ is credited with developing control charts. (Points : 5)

8. (TCO 2) In any system, final inspection attempts to perform all of the following functions, except _____. (Points : 5)

9. (TCO 2) Conditions that facilitate high-quality service employees include which one of the following? (Points : 5)

10. (TCO 2) An increasingly important component in quality for service firms is _____. (Points : 5)

11. (TCO 2) Systems thinking _____. (Points : 5)

12. (TCO 3) Companies have utilized the Malcolm Baldrige National Quality Award mostly for the purpose of _____. (Points : 5)

13. (TCO 5) Dave noticed that at the place where he gets his haircut, Hair Town, there is an employee who sweeps up hair every 15 minutes. By doing this, the management at Hair Town is trying to affect which quality dimension? (Points : 5)

14. (TCO 5) Leading practices of customer-focused organizations include all of the following, except _____. (Points : 5)

15. (TCO 7) Most companies still use traditional measures, such as _____, as a basis for compensation, while more progressive organizations use measures, such as _____. (Points : 5)

16. (TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated? (Points : 5)

17. (TCO 4) The need to “remove barriers to pride in workmanship” is associated with which of the following individuals? (Points : 5)

18. (TCO 8) The major difference between quality circles and project teams is which of the following? (Points : 5)

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BSOP326 Midterm Exam 2
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